Thank you for visiting our website. At UrbanLab we are committed to respecting your privacy and protecting your personal data. Our privacy policy outlines how we collect personal data and how we use it. Please take a moment to read our policy carefully before using our website. When we refer to ‘we’, ‘our’ or ‘us’ in this policy we are referring to UrbanLab Ltd.

UrbanLab Ltd processes personal data both as a Processor and a Controller.

How we collect personal information:

We collect personal identifiable data through an online form which you may voluntarily subscribe to via our ‘keep updated’ section, to keep up to date with our services, news and events etc. This information may include your name, phone number and / or email address.

Site usage and device information:

We may automatically record certain information from the device you use to access our site by using various types of technology, including cookies (see our cookies policy below). This automatically collected information may include IP address or other device information such as type of device, web browser, the URL visited just before visiting our site, the pages or other content that you view or interact with on our site, and the dates, times and duration of the visit. We also may use these technologies to collect information regarding how you interact with email messages, such as whether you open, click on, or forward an email.

How we use this information

We will use your personal data, and may share your personal data with other parties acting on our behalf, for one or more of the following purposes:

  • To fulfil requests, for example to respond to your online inquiries. If you contact us via email through our site we may keep a record of your contact information and correspondence so that we can respond to you accordingly.
  • To inform you about any updates, news or events that we think might be of interest to you via email. We only send these with your consent and you have the right to opt-out of receiving marketing emails from us at any time.
  • For internal business purposes, such as data analysis, so that we can improve our website and deliver you a better browsing experience.
Site usage and device information:
  • To improve and personalise your repeat visits to our website and deliver you the best browsing experience possible, using data collected through cookies. This includes remembering your information from your previous visits to our site so you do not have to re-enter.
  • To understand how users use our site so we can make changes to improve user experience and functionality of our website.
  • We use Google Analytics to measure and evaluate access to and traffic on our site, and create user analysis reports to improve and optimise our site. Google operates independently from us and has its own privacy policy, which we strongly suggest you review.

Sharing your information

UrbanLab will never sell, rent or share your personal data with other people, or companies not affiliated with UrbanLab, except under the following circumstances:

  • To fulfil a service that you have specifically requested. Under these circumstances we will only share your data with your consent.
  • To third parties who work on behalf of UrbanLab and under strict confidentiality agreements. These companies do not have the right to share, sell or rent your personal information under any circumstances.
  • If we are required to do so to comply with legal or regulatory requirements, and to respond to lawful requests, court orders and legal process.

Other websites

Our website contains links to other websites which we think might interest or be of benefit to you. Please note that this privacy policy only applies to our own website. When you follow a link to a new website we recommend that you read their own privacy policy.

You have the right to:

  • Request access to the personal information we hold about you.
  • Request the correction of inaccurate personal information we hold about you.
  • Request that we delete personal information that we hold about you.
  • Complain to your data protection officer – if you are based within the UK this is the ICO.

To exercise your above rights, or if you have any queries, then please email us on and we will be happy to help.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. All updates will be listed on this page. As such we advise you to review this page every now and then. Any changes to the policy are effective immediately after they are posted on this page.

Last update: 22/05/2021